IIBF DIGITAL BANKING NOTES | DOWNLOAD FREE PDF (2024)

IIBF DIGITAL BANKING NOTES

IIBF DIGITAL BANKING

This certificate course on Digital banking intends to provide bankers with sound knowledge of various digital banking products such as Cards, ATMs, Mobile and Internet banking, and Point of Sale. Anyone whether he or she is a member of the Institute or not can sit for this exam.

This course purposes to make the bankers familiarize themselves with relevant aspects of digital banking so that bankers can provide improved customer service & guide the customers as and when needed.

As you prepare for the upcoming Digital Banking Exams in 2022, you must go through the short notes of the IIBF digital banking study material (pdf) exam for a quick revision! That will enable you to recall the important topics from the syllabus.

DIGITAL BANKING’s free solved papers are going to help you immensely in your preparations.

IIBF DIGITAL BANKING NOTES-1:

You can easily download the Free PDF file of IIBF DIGITAL BANKING Notes from the below-given links:

While you prepare for DIGITAL BANKING 2021 & 2022 remember the DIGITAL BANKING Exam Pattern which is given below:

READ ALSO: WATCH OUR DAILY IIBF JAIIB/CAIIB LIVE CLASSES

DIGITAL BANKING IIBF NOTES:-

Digital Banking: The computerization of traditional banking services is known as Digital Banking. It enables customers to access various banking products and use the services of banks via an online or electronic mode.

The digitalization of all banking operations has substituted the bank’s physical presence by eliminating the customer’s need to visit the branch.

Important Topic:- IIBF DIGITAL BANKING EXAM DATE

Digital Banking activities: These include such as Cash Deposits, withdrawals, transfers, Bill Payments, Accounts management and services, Applying for financial products, Portfolio Management, Loan Management, Investment in financial services, etc.

Digital Banking Products & Services: Bank Customers who have access to a stable internet connection & a smart device (such as a laptop or PC, mobile phone, or tablet) can avail of digital banking products & services, without physically visiting the bank’s branch.

• • Bank Statements: Statements pertaining to any specified period are easily available to view & download.
  • Cash Withdrawals: The wide presence of ATMs across cities & towns has made facilitates like cash withdrawals with the help of Digital banking has brought convenience at the feet of customers.
  • Fund Transfer: The service of transferring funds online through RTGS, NEFT, IMPS, and mobile banking applications is one of the most significant advantages that digital banking has brought in. The demand for Cheques & Demand Drafts (DD) has reduced very much because of such online alternatives.
  • Managing Cheques: Now one can even intervene in the cheque clearing process to stop the payment if required as per their reasons such as the wrong amount, the wrong beneficiary name mentioned, or misplacement.

Read Also:- DIGITAL BANKING SYLLABUS

• Mobile Banking: Mobile banking basically shows the use of an application optimized for smartphones or tablets for digital banking services.
• Bill Payments: One can give standing instructions for monthly debits in favor of a regular utility payment via the auto-debit feature for regular payments.
• Finance: With Digital Banking one can now open FDs, apply for loans, invest in MF and buy insurance products. Demat accounts can also be linked to bank accounts to provide a uniform flow of funds for profitable investments.
• Monitor Transactions: Digital banking allows the user to monitor their account balances with just one click. Banks also send transaction alerts to the registered mobile number or email addresses of the customers. The banking transactions get updated almost as soon as they are performed.

Read Also:- What is Digital Banking in Detail

ATM: Automated Teller Machine is most commonly used among customers in India. Today, ATMs are not restricted to cash withdrawal but they are also used for:

• Balance Inquiry
• Cash & Cheque deposits
• Changing the Debit/Credit card PIN
• Bank Statements
• Transfer the amount from 1 account to another bank account.
• Making Debit/Credit card payments, etc.

NEED of Digital Banking:

• Banking functions from the comfort of their homes.
• Around the clock with (24×7) availability of access to its functions.
• Reduced paperwork for banks’ employees.
• All kinds of utility bills, including gas, phone, electricity, or other bills, and recharges can be done with one click. One can even opt for reminders on upcoming payments and outstanding dues.
• Auto-debit facility to pay bills.
• Online shopping is simplified with its help as payment gateways are integrated with online shopping portals.
• Digital banking services have reached remote areas.
• Reduced risk of counterfeit currency.
• It saves time, resources, & workforce as banking becomes economical through digitalization.

CUSTOMER EDUCATION FOR DIGITAL BANKING PRODUCTS

The customer experience (CX) in banking is a very important strategic approach to meeting customer demands. Banks & financial institutions (FIs) need to transform themselves so as to deliver a consistent banking experience whether it is online or retail.

The customer experience (CX): It’sall the efforts that a bank puts in to make its client feel important when they interact with the bank.

Important Topic:- DIGITAL BANKING IN RETAIL BANKING

Customer Expectations from Digital Banking Experience: CX has reached that level of importance where customers no longer expect their experiences to be industry-silo. They expect that banks should focus on creating an experience culture that nurtures their (customer) needs, builds trust, provide personalized services, and exceeds their expectations.

The key customer expectations are:

• Ease of accessibility – Banks & Financial institutions have to provide ease in using digital platforms that have simple accessibility across multiple devices (mainly via smartphones as 15% of banking customers are found to be mobile dominant). Generally, customers are looking for a wide range of features, a high-quality banking experience, & an easy way to connect directly.
• Assistance in Real-time – Customers actually mean it when they say that they need “real-time” help. It is found that 49% of customers say instant support is the key to loyalty building.
• Personalized Services – Customers are always attracted by personalized services & relevance that match their needs. Banks can identify the key business drivers and personalized support that will help in delivering a better experience in banking to their customers.
• Data Security – Data security has always been a vital aspect of banking and financial services. Customers want to feel secure in sharing all their information & data with the bank. So, banks should be able to build customer trust that can withstand a healthy relationship with customers.

Important Topic:- IIBF DIGITAL BANKING EXAM STUDY MATERIAL

EXAM DETAILS OF DIGITAL BANKING IIBF

You can register yourself for the upcoming December 2021 Exams in the Certificate course on Digital Banking. The registrations for the same as going to start as per the following schedule:

So, while preparing for the upcoming DIGITAL BANKING EXAMS 2022 you should make use of these Mock tests to get into exam mode. Here, you will also find some other articles & notes related to DIGITAL BANKING put together by the Learning Sessions.

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